A help desk available for the internal organization is helping the employees of a company with the computer related problems.
The free customer support software often includes a lot of functionality to help them be more efficient, such as:
* Issue management
* Time management
* Staff management
* Discussion boards
* knowledge management tool
* Support for several teams and skill based management
* Chat connected to issues
* External portal for customers / users
With the advent of internet and technology today everything works online where there are many kinds of applications available for the consumers to use and have fun with.
iKode allows helpdesk staff to have all the necessary tools to log, analyze and assist in the resolution of helpdesk issues.iKode free customer support software is a web-based help desk software,which allows you to setup a ticket based support system (helpdesk) for your website. I hope this kind of live chat software can boost your business into a higher step.